What is ?
is online message communication (Chat) management system for companies or organizations that need to manage and improve online communication performance between online staff teams and valued customers.
Hightlight Features
ONLINE STAFF ASSIGNMENT
Automatic assign customers to online staff according to scenario setting such as workload, existing customers, etc ...
Benefit of feature
To avoid overload customers to online staff.
To shorten the waiting tome of customers.
To make sure that online staff’s workload is divided fairly.
To avoid getting lost of customers when there is too long waiting list.
SERVICE CATEGORIZE
Categorize customers purpose or region to each staff group
Department
(Sale, Customer service, etc ...)
Region branches
(North, South, Bangkok, etc ...)
Group/Teams
(Team A, Team B, Team C, etc ...)
Benefit of feature
Assign customers directly to the department according to customers purpose.
Reduce the amount of time and processes to give better and quicker services to customers.
INTEGRATE PLATFORMS
To manage multiple chat platforms in 1 window.
DASHBOARD
Our dashboard will show real-time active information such as number of logged-in staff, number of active customers on both Line OA and Webchat, activated online staff capacity, number and time of the customer waiting list, etc...
It will be very useful for every one of the online team especially manager to improve chat performance
STATIC PERFORMANCE REPORT
Estimate the replying time of each online staff.
The sale success rate of each online sale person.
Online team daily log in/out time records.
Number of customer per hour/day.
Real-time percentage of service rating.
STANDARD FEATURES
Assign staff to customers with suitable rules.
Dashboard function
Statistical performance reports.
Possible to run chatbot parallel with staff answer.
CUSTOMIZATION FEATURES
Centralize management working on Line OA and other platforms.
Categorize customer’s purpose or region to each staff group.
Custom chatbots.
Integrate questionnaire or rating to collect information from users.
TEEMCHAT BENEFIT
Provide better experience to valued customers.
Quicker and easier to manage chat reply.
Increase online team efficiency.
Save online team budget.
Increase chance to convert followers to be customers.
Provide reports to measure KPIs.
CUSTOMIZED INTEGRATION
Connect to client backend system
SAMPLE USED CASE 1
SAMPLE USED CASE 2
CONTACT US
29/167 Moo 2, 345 Road, Lampo, Amphur Bangbuathong, Nonthaburi 11110 Thailand. Tel : 02-525-8711-5
Lapon Suparp
Tel. 0894443137
lapon.s@teemchat.net
Lapon